Too much Too Fast
Recently we were able to serve customers out of town that were affected by Hurricane Matthew. While North Carolina grabbed most of the headlines, our crew was sent to Virginia Beach, VA. It never ceases to amaze me how nature can put a wrench in our plans by damaging our property. We saw a tremendous amount of damage, not from ridiculously strong winds or trees falling on homes, but from flooding. While I certainly believe that North Carolina sustained heavier damage, Virginia Beach got a lot of the rainfall that accompanied the hurricane which caused pockets of extreme flooding. One of our customers was injured during the flooding and rescue crews had to use a boat to get him from his house to an emergency vehicle. I couldn't imagine having to boat up to my front door!
Many Hands Make for Light Work
Once the flood waters receded it was time for SERVPRO to go into action. One thing that excites me about this company is our ability to respond in times of need. SERVPRO's Storm Team is able to organize and send hundreds of crews to help when our customers need it the most. We have the resources to get all the equipment, supplies, tools and trained team members to the right spots quickly. It was phenomenal yet again to see so many SERVPRO trucks and vans from so many different parts of the country helping a city in need.
Help Isn't Just Being There, It's More
It's not just quantity that matters. We follow the same standards to help flood victims that we do every other day of the year. It's important to me that our customers know that we are there to help, not to take advantage of the situation they are in. Some contractors only see dollar signs. We follow IICRC standards for completing the job and we use the same estimating and pricing system that we always use. I found that this allowed our customers to trust us immediately even though we were from out of town. And trust is important to helping restore our customers. After all, it's important to restore the property, but it's more important to restore the customer's faith that it will be alright.