Recent General Posts

Perseverence

6/20/2016 (Permalink)

All In 216

Congratulations to the 2016 NBA Champion Cleveland Cavaliers! For basketball fans and Cleveland natives today is a great day of celebration and and awe. Having been born in Cleveland and being a die hard Cleveland sports fan I feel a sense of connection with those players and certainly with all the Cleveland fans.

Why even think you can win?

A documentary was recently released called "Believeland" that told the story of Cleveland almost winning so many times in the past only to have championship runs end in some miserable fashion. It had been 52 years since the last major sports championship in Cleveland. Cavs were down 3-1 in the best of seven series where no team in NBA history had ever come back to win in the finals. The Cleveland Cavaliers had never won a championship before. So what makes you think you win?

Perseverence

Perseverence is that thing that doesn't look at the final result when deciding whether or not to get out of bed tomorrow and try again. Living in the Cincinnati area as a Cleveland fan I get ridiculed on a regulare basis and I get asked why I continue to root for teams "that can't win". The answer is perseverence. There once was a drought that caused devastation to the farmers and others who called that area home. Being a spritual people they asked different priest, tribal leaders and everyone they could think of to get it to rain. Finally they found a "rain doctor" that claimed a 100% success rate at making it rain. Many people didn't buy into it, but they hired him in desperation and he began his rain dance with intense focus and belief that it would rain. Weeks went by with no rain but he kept dancing. Weeks turned into months and he kept dancing. There were cloudy days that still produced no rain and he kept dancing. Then finally, after the last believer had giving up on him, a rain drop finally fallen from the sky followed by another and another. When the rain came pouring down the people ran out to celebrate with the rain doctor who had never given up and continued to dance everyday. One skeptic asked the rain doctor on that day, "How could you be so sure you could make it rain and not give up?" He replied with what he thought was obvious, "Because I dance until it rains."

Belief in a win

As excited and relieved as I am as a fan to have the long drought end I still can't help but draw a parallel to the customers we serve. When there is a major fire, water, mold or other damage to their home it can be a gut wrenching blow. Many times it can feel like they have lost and that they just don't know how they'll be able to win again. My hope is that through our service we can help give our customers that hope so that they can persevere and rebuild not only their home, but their hope that it will be OK. That one day it will be "Like it never even happened®".

Anderson - Gobble, Gobble

6/16/2016 (Permalink)

General Anderson - Gobble, Gobble A wild turkey flew up and crashed into this second story window shattering glass into a bedroom.

Better on sandwich

Every other customer that I've ever served that had a turkey involved in their clean up also had cooking involved. Without a doubt this was one of the most unique situations I've ever come across. I've seen jobs before where a deer had crashed through a basement door or window and I've seen times when a bird tried to fly through a window like on the glass cleaner commercials, but failed with a resounding thud. This was the first time I'd ever seen a bird succeed. A wild turkey flew up high enough and was large enough to shatter the glass on this second floor window. It wasn't able to get through the screen, but the damage was done.

Extent of the problem

Glass in automobiles is tempered glass which tends to break into small chunks when it is broken for safety. The glass that generally goes into windows for our homes is typically not tempered and one, two or three panes. This type of glass breaks into large, sharp, pointed pieces and also very small slivers that can be very hard to see. In this case, the window burst into a carpeted bedroom with no clear idea exactly where every single piece went. There was a bed next to the window, a dresser within a few feet and clothing in a closet right across from the bed. Small pieces of glass can get embedded in fabrics like carpeting, clothing and bedding and this is a room where skin comes in contact with those materials on a regular basis.

The solution

Our technicians began immediately to clean up the glass and then remove the carpet. We just can't take a chance that a small sliver of glass gets stuck in the carpet and then makes its way into our customer's foot later on. We emptied all the dresser drawers, removed all the bedding and had all the clothing professionally cleaned. We thoroughly cleaned the subfloor and took extra care to make sure that nothing we removed could possibly allow a piece of glass to leave the room. Whether it's vandalism due to animals or humans, we've seen it before and we have a plan. Of course the best plan of all is to keep the turkey on a sandwich!

High Scores on Customer Satisfaction Surveys

4/20/2016 (Permalink)

General High Scores on Customer Satisfaction Surveys Jerry McGuire begs his only client to "Help me help you!"

We Love Feedback

I'd like to congratulate our crew with a 94% overall customer satisfaction rate for the first quarter of 2016! Every job we do gets rated by our customers which means our technicians need to bring their "A game" everyday. Excellent job!

Help Us Help You

    I like great movie lines and "Jerry McGuire" had a few. "Help Me Help You" was one of those lines that many people recognize instantly. When our technicians come to your home it is critical that we receive feedback from you, our customer. One of the things that keeps our work interesting is that no two customers are alike and no two properties are alike. Each customer has their own particular ways and therefore different expectations. Some of our customers are reluctant to tell our crews that they are unsatisfied with something because they really appreciate their hard work and don't want to crticize the crew. Rest assured, our crews are not upset. Quite the opposite. When we actively look for ways to serve you we want to know if we are serving you well and to your satisfaction. It is critical for our customer's to communicate if any of our services did not completely meet their expectations so that we can remedy the situation, exceed your expectations and leave you feeling happy and confident with our services. That is how you can help us help you!

In Return

   I would like to ask a favor of you if have had great service. In today's world word-of-mouth has taken a new form . . . social media. We appreciate your reveiws and comments in places like Yelp!, facebook, Google+ and others. It helps us be more visible to future customers. If our service didn't reach your expectations please email us at support@SERVPROcheviotandcleves.com or call our office at 513-467-6666 so that we can resolve any issues and ensure your satisfaction.