Archived Blog Posts
Sardinia - Severe Fire Needs Hero Level Service
This severe fire damage in Cincinnati was the result of an electrical malfunction. The entire 2nd floor was burned but many items were still saved.
Where Do I Start???
Any fire or smoke damage can be disruptive to our normal lives. Major fire damage has the ability to put us into a complete tailspin. The initial shock and awe of what just happened to this homeowner was extreme, but it is OK. What else would you expect when the entire 2nd floor of your house caught fire and burned? This homeowner had a normal life that he was living before this. He has appointments to keep, work to do, life to live. Now, for the immediate future his life would be dealing with this catastrophe. Surveying all the damage, the state of his long time home, he simply did not know where to even start.
We Help Restore Our Customer
Our skills, tools and training are geared toward cleaning, fixing and restoring property and belongings. But our employees from top to bottom, Sales to Production are focused on restoring our customers. Your insurance company can help put your mind at ease by writing checks to pay for damage, but our techinicians are the Heros on the ground ready to service our customers until they feel restored. Our goal is to use our skills in fire damage restoration to restore our customer's sense that it will all be OK, that life will be good again.
How We Help
- We Have A Plan = you are able to gain confidence in our company, but more importantly, you are able to see for the first time that it will be OK, that you will be OK
- Inventory and Packing services = you continue your normal schedule while we sort, photograph, pack and list your belongings in a way that will help you throughout the claim
- Web Link to Inventory = you can view your inventory in your leisure from any laptop or tablet because trust and your convenience is important to us
- Navigating Insurance = we can help reduce your anxiety when dealing with an insurnace claim by helping provide documentation, photos, loss item lists, accurate estimates and invoices and even pricing of loss items
- Complete Property Repair = you don't have to search for multiple companies and act like your own general contractor, rather we bring a team to serve you and stay accountable to you
The home we are discussing in this blog ended up being a total loss and was bulldozed. But thanks to our plan, our service and our Hero Ready team, we were able to help the homeowner make good decisions all along the way. We quickly inventoried, packed and moved all salvagable items to our warehouse and created a loss list for our customer to turn into his insurance company. Then we worked fast to create accurate estiamates for mitigation and for repairs. That information was critical. It turned out that the cost to repair the property exceeded the limits of the policy and value of the home. The homeowner made the decision to tear down the home and buy a manufactured home to put in its place. Without good information property owners will likely make bad decisions that will end up costing more. Because this customer consulted the professionals he was able to make the best decision for himself.
Cheviot - All Mucked Up After Water Main Break
A water main break in Cheviot, OH caused massive amounts of water and mud to flow into our customer's basement. Good thing we're Here to Help!
Water damage is one thing, but . . .
Sometimes it would be great if there was only water damage. SERVPRO of Cheviot and Cleves helped this customer in Cheviot clean up from a water main break that brought hundreds of pounds of mud into the house. The water was so powerful that it actually knocked the bottom section of the garage door off the tracks! No worries though, our Hero Ready technicians are up to the task.
Where do I start?
Most homeowners would not know where to start with damage this severe, but SERVPRO of Cheviot and Cleves has been there before and has a plan for your recovery. In this case our technicians had several needs to satisfy including:
- Classify, inventory and remove damaged contents
- Fix the garage door for security purposes
- Get the mud out!
- Inspect for water damage throughout the entire basement
- Sanitize the entire basement
- Help with the insurance claim process and billing
- Preserve the value of the property
Bridgetown - Mold damage from water leak Cincinnati
Mold behind a cabinet was discovered in this home in Bridgetown. Kitchens and baths should be inspected periodically for signs of leaks.
Procrastination grows things!
Don't ignore the signs of potential water leaks! Musty smells, bubbling paint, stained drywall, and swelled paneling just to name a few. It's what you dont see that can become the big problem. Over time wet materials in your home can become a new home for something you don't want moving in like mold or other microorganisms. Like most living things, water is the key to life. So keep your home dry and keep it healthy. If you suspect a water leak, call us! We will inspect your areas of concern for free!
Mold has needs too
Mold needs a few things in order to grow:
- Stagnant air
- Agreeable temperatures
Mold can't eat synthetic materials like plastic or vinyl, rather it likes natural fibers like wood, paper and cotton or leather. Water is key to mold growth. Many times the more harmful molds require more water to develop. Mold can't grow if the spores (like seeds) can't settle down because they are always blowing in the wind. Mold tends to grow slower or not at all in colder temperatures, but don't think that it can't grow. Have you cleaned out your fridge lately and found mold growing in that pasta sauce you forgot about from two years ago?
Many times the very best location for mold to take root and begin growing is inside wall cavities, like in the photo above. There could be a substantial amount of growth on the back side before enough grows on the face of the wall to be discovered. The key is to inspect your home for potential or existing water intrusion. If you suspect mold but aren't sure call SERVPRO of Cheviot and Cleves.
Cleves - Musty odors??
Microbial growth found behind baseboards in Cleves.
Finding Hidden Damage
I was out on an inspection due to "musty odor". Visual inspection showed nothing out of the ordinary with the exception of a little staining on a piece of baseboard. Moisture meter readings showed all was dry. I was about to pack up and leave, but the stain on the baseboard bothered me. I got permission to remove the baseboard...good thing I went this extra step! The back was covered in growth! I then cut an inspection hole in the drywall and found growth on the back of the drywall. What does all this mean?? One, dont ignore your nose! Two, make sure you get a thorough inspection!
We have great tools that help us track down water, mold and fire damage in your property. the funny thing about tools is they don't work right in an untrained hand. Our technicians all receive thorough training and certification. Our corporate office has an entire training department that makes it easy for us to provide our customers with trained, knowledgable technicians. We also send the best technicians to outside training to become certified through the IICRC and rise to the level of Lead Technician. Our Lead Technicians have the training, the tools and the experience to keep digging to find all the damage and make sure your property is returned to a clean, safe condition.
High Scores on Customer Satisfaction Surveys
Jerry McGuire begs his only client to "Help me help you!"
We Love Feedback
I'd like to congratulate our crew with a 94% overall customer satisfaction rate for the first quarter of 2016! Every job we do gets rated by our customers which means our technicians need to bring their "A game" everyday. Excellent job!
Help Us Help You
I like great movie lines and "Jerry McGuire" had a few. "Help Me Help You" was one of those lines that many people recognize instantly. When our technicians come to your home it is critical that we receive feedback from you, our customer. One of the things that keeps our work interesting is that no two customers are alike and no two properties are alike. Each customer has their own particular ways and therefore different expectations. Some of our customers are reluctant to tell our crews that they are unsatisfied with something because they really appreciate their hard work and don't want to crticize the crew. Rest assured, our crews are not upset. Quite the opposite. When we actively look for ways to serve you we want to know if we are serving you well and to your satisfaction. It is critical for our customer's to communicate if any of our services did not completely meet their expectations so that we can remedy the situation, exceed your expectations and leave you feeling happy and confident with our services. That is how you can help us help you!
I would like to ask a favor of you if have had great service. In today's world word-of-mouth has taken a new form . . . social media. We appreciate your reveiws and comments in places like Yelp!, facebook, Google+ and others. It helps us be more visible to future customers. If our service didn't reach your expectations please email us at support@SERVPROcheviotandcleves.com or call our office at 513-467-6666 so that we can resolve any issues and ensure your satisfaction.
Spring rains....flooded basements
Is that water heading to the basement??
My roof caused a flood in my basement?
Most people think that their roofs are just there to keep rain from getting in the house, so how could it cause a flood in the basement? Roofs are just a part of a complete drainage system where each part must work together to keep water from coming into the house anywhere. Like any system, if any part is not maintained it could cause the whole system to fail. Here is a quick look at some of the components of the drainage system of most properties:
- Roof (shingle, tile, rubber, metal, etc.)
- Gutters (and other metals like flashing and valleys)
- Drain pipes (above ground, underground)
- Sump Pump (and drain tile)
- Landscape grading
Where's the breakdown?
Roofing materials can wear out over time, gutters can become clogged or damaged, downspouts can get dented which reduces water flow, sump pumps can seize and mulch and dirt can wash out over time and build up against the foundation. When a part of the drainage system fails gravity takes over and generally deposits the rain into the basement. Do I have anyone interested in home ownership yet? The good news is that with a little bit of maintenance and inspection all of these parts of the system can keep water out of your basement as long as you live there. Lack of maintenance could result in the situation you see in the picture!
A season of opportunity
Spring is the season of opportunity. The season to sow, to try something new, to clean up and shake off the remnants of winter. So take the opportunity to walk around your property and look at these different drainage systems. You could even test some of them by spraying water on your roof to inspect for problems. You may not exactly feel like singing in the rain, but it is the best time to see how your drainage system is working. Keep safety in mind when you inspect and ask for help if you are unsure. If you believe water has already gotten into your basement we'll be happy to come out and inspect for wet materials and damage at no charge. Some simple maintenance will provide for years of happy homeownership.
Heavy Rains Predicted
1"-2" of rain is predicted for Cincinnati. If your sump pump fails or sewer backs up, call 513.467.6666. We'll be there to clean it up!
This pipe burst was one of the worst we've ever seen and the damage it created was substantial. We found 3 separate pipe bursts in this home.
An ounce of prevention . . .
The 3 day outlook shows lows in the single digits with negative wind chills. Pipe bursts can cause the most damage of any water source we deal with. Sometimes there can be multiple pipe bursts in the same property and many times they burst when no one is there or when everyone is asleep. We have even seen times when a copper pipe pops out of joint allowing a 1/2 water line to run wide open! Imagine the damage that can cause! so what can be done to prevent this type of damage?
5 tips to keep your pipes warm
Below are some simple tips to keep pipes from freezing at your home or business:
- Open any cabinetry that houses plumbing on exterior walls to help keep the pipes from freezing!
- Wrap pipes that are at risk, like in a garage or attice, in the foam insulation sleeves designed for pipes.
- Keep your thermostat no lower than 60-65 degrees if you are away for a day or more. Many poeple think 55 degrees is sufficient, but we have seen many troubles arise with thermostats set that low.
- Use pipe heating wires when appropriate. Make sure they are installed accourding to instructions.
- Use hose bib covers outside to prevent cold air from entering around the pipe and freezing it.
Please dont walk away from your stove while cooking!
Before you know it, a fire can start!
Carpet Cleaning in Cheviot
DEEP Carpet Cleaning in Cheviot, Ohio
SERVPRO of Cheviot & Cleves' Showcase carpet cleaning gets deep down soils out that other methods just can't. See the results for yourself!
Our crew recently returned home from a two week trip to Chicago to aid in storm damage cleanup. On the night of April 17th the Northern Illinois and Western Michigan areas recieved around 5-7 inches of rain. SERVPRO was ready and dispatched one of our Storm Teams to help the massive amounts of customers with flood damage.
Our Storm Teams were developed precisely for this type of situation and have specially designed systems to get help to our customers as fast as possible, even during trying times like these. SERVPRO of Cheviot and Cleves is proud to be a member of the Storm Team that responded to the Chicago area.
We handled many different situations during our trip from an inch or two of water all the way up to 5 1/2 feet of water in basements. Some basements were not finished and some were. Many of the customers we helped experienced sewage backing up into their basement because the storm and sewer drainage systems in the area could not handle the tremendous amount of rain. Thankfully we are always ready with the knowlegde, training, equipment and willingness to handle even the toughest jobs. In Chicago we definately helped to make it "Like it never even happened."™